What should I expect during a service?
You will be required to fill out a customer questionnaire preference form. Afterward, you will be greeted by your reflexologist that will escort you to the spa where you will be seated on one of our specialty reflexology sofa chairs. We ask that you turn off cell phones and keep talking to a minimum. You will be required to remove your shoes, socks and roll your pants up to your knees. You sit back and relax while your feet soak in warm mineral water while receiving hands-on reflexology services. (We do offer party packages, accommodating up to 18 people, if you and your friends would like to chat during a service.
Where will my session take place?
Your service will take place in a warm, dim, comfortable, quiet community room. Soft music will be played to help you relax. You will sit on a chair specially designed for your comfort.
Who is allowed in the spa area?
All ages are welcome to receive services. Only clients who are receiving services or accompanying handicap patrons are allowed in the spa. Minors ages 17 and under are not allowed to be left unattended in the lobby.
How old do you have to be to receive a reflexology service?
All ages are welcome to receive services. Minors ages 17 and under are not allowed to be left unattended in the lobby area. Only clients who are receiving services are allowed in the spa.
What do I wear for reflexology services?
You do not get undressed during any reflexology service. You do have to remove your shoes and socks and roll your pants up to your knees. We ask that you wear loose-fitting comfortable clothes. We do not recommend you wearing jewelry as this may get in the way of your service on your ears and hands. We do not allow clothing to be removed to undergarments.
What should I do during a reflexology massage service?
Make yourself comfortable to relax completely. Close your eyes and take this time to allow the reflexologist to ease your tension and stress away. If your reflexologist wants you to adjust your position, she or he will either move you or will ask you to move as needed. Otherwise, change your position anytime to make yourself more comfortable. It is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.
Will the oils or lotions used to make me break-out?
We use organic hypoallergenic natural plant-based nut-free oils and lotions. However, if you have a sensitivity to certain types of oils or lotion please bring it to the reflexologist’s attention.
What sanitation products do you use?
At Foot Palace protecting our clients and therapist are our number one priority. For every foot service, we use a disposable sanitary liner and a Sani-Tablet product that is designed to ensure a sanitary foot bath. This product is a tablet that quickly dissolves to sanitize common water-borne bacteria (Staphylococcus aureus) and athlete’s foot fungus ( Trichophyton mentagrophytes ). We also use Selectrocide disinfectant spray that is widely used in hospitals and medical offices to disinfectant our service foot baths and spa. After each client, our reflexology service chairs are wiped down and disinfected adding clean fresh towels before new clients are seated.
How long will a reflexology massage service last?
Our most popular service lasts for approximately one hour. However, we do offer additional service times and upgrades to accommodate your busy schedule.
How will I feel after my service?
You will feel very calm, relaxed and at ease. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, you often experience increased energy, heightened awareness, and greater productivity which can last for days. Since toxins are released from your soft tissues during a reflexology massage, it is recommended you hydrate following a service.
What hours are you open?
We are open 7 days a week for your convenience, Monday – Saturday 10 am – 8 pm and Sunday 11 am – 7 pm. We are closed in observance of Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.
Is Foot Palace a franchise?
No, Foot Palace is a locally owned and operated spa.
First Visit
Arrive 10 minutes prior to your first service to allow ample time to check-in and fill out client forms. Arriving late will simply limit the time for your service, reducing its effectiveness and your pleasure. Due to other reservations, we may not be able to guarantee your full appointment time if you arrive late, we will accommodate you the best we can.
Late Arrival
All appointments have been designed to allow the appropriate time for full enjoyment of your service. Your late arrival may limit our ability to offer full service. Please be aware that late arrivals may not be afforded an extension of scheduled service. Service may be rendered only for the remainder of the scheduled appointment, we will accommodate you the best we can. You will be responsible for payment for the full service scheduled.
Cancellation Policy
Scheduled appointments are reserved especially for you. We require 24-hour advance notice in order to cancel any service with no charge for parties of 5 or more. If your parties’ appointment is not canceled within this notification period, your appointments are considered confirmed. Any changes or cancellations made after the 24-hour window are subject to a 50% charge of services scheduled. Because of this policy, a valid credit card number is required at time of booking. This policy also applies to gift cardholders. A 20% gratuity will be charged for parties of 5 or more.
Gratuity
Our service prices do not include gratuity. Leaving 18 to 25 percent is customary. Tips envelopes for your therapist are available at the reception desk.
Royal Gift Certificate Policy
Royal Gift Certificates are available in any denomination and can be applied towards spa services, therapist gratuity or merchandise in all Foot Palace spa locations. A Royal Gift Certificate can be purchased at one of our spa locations, or conveniently online. Royal Gift Certificates partially redeemed in the spa are issued the unredeemed balance on a new Royal Gift Certificate with an expiration date of redemption. All Royal Gift Certificate purchases are non-refundable and expire one year from purchase date with a 30-day expiration grace period. Expired Royal Gift Certificates are honored at 50% of the value within 30 days of the expiration date. After 30 days of the expiration date, Royal Gift Certificates are non-redeemable and will not be accepted as payment for services or merchandise. Lost or stolen spa issued Royal Gift Certificates will not be reissued without proof of purchase and only for the value shown in Foot Palace records.
I did not receive my Royal Gift Certificate purchased online.
If a Royal Gift Certificate purchased online email with the certificate was not received please check the entered email account Spam or Junk folder. If unable to locate this email please give one of our spa locations a call to assist. When purchasing online Royal Gift Certificates two emails are sent. One email is the order receipt and one email is the Foot Palace Royal Gift Certificate that is attached as a PDF file to print at the recipient’s convenience. When purchasing the online certificate if the purchaser uses one email address both emails will be sent to the entered email address. If a purchaser chooses to send the gift certificate to the recipient’s email address the Royal Gift Certificate will be emailed directly to the recipient’s email address entered. When choosing this option the purchaser will only receive the order receipt email.