At Foot Palace, protecting our clients and staff has always been our number one priority. Our spas are protected by MicroShield 360™, an antimicrobial coating system that protects treated areas from germs, bacteria, pathogens, and mold. The MicroShield 360 system works to kill and then prevent future pathogens. All areas and surfaces of our spa are sanitized between client appointments with Selective Micro Technologies Selectrocide ® Disinfectant/ Sanitizer/Virucide/ Fungicide cleaning solution that is on EPA List N for products effective against Coronavirus and Zogics Antibacterial Wipes (Z800) that meet the EPA’s criteria for use against SARS-CoV-2, the cause of COVID-19. All surfaces and objects frequently handled, such as but not limited to door handles, countertops, phones, keyboards, credit card machines, service chairs, service tables, sinks, toilets, light switches, all points of contact, are sanitized.
For every foot service, we use a disposable sanitary liner and a Sani-Tablet, a patented and EPA-registered Sanitizer-Fungistat formula in an effervescent tablet form product designed to ensure a sanitary foot bath. This product is a tablet that quickly dissolves to sanitize common water-borne bacteria (Staphylococcus aureus) and athlete’s foot fungus ( Trichophyton mentagrophytes ). After each client, our reflexology service chairs are wiped down, disinfected, adding clean fresh towels before new clients are seated.
Do I need an appointment?
Yes, temporarily we will not be taking walk-in clients. Appointments are required and can be made by calling one of our spa locations or booking online. After booking your appointment you must complete the client intake form online for your spa appointment location.
Appointment Policy
We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card at the time of appointment confirmation. Please arrive 5-10 minutes prior to your scheduled appointment time so that we may start your service on time or even early. All appointments are designed to allow the appropriate time for full enjoyment of your service. Your late arrival may limit our ability to offer full service. Please be aware that late arrivals may not be afforded an extension of scheduled service. Service may be rendered only for the remainder of the scheduled appointment. You will be responsible for payment for the full appointment scheduled.
Cancellation Policy
We require a 24-hour notice to cancel or reschedule services without charge. Cancellations after the 24-hour policy will be charged 50% of the service scheduled. “No-shows” will be charged 100% of the service scheduled. The spa needs to pay its therapists even if a client is a “no-show”. If your appointment is not canceled within the 24-hour notification period, your appointment is considered confirmed. Because of this policy, a valid credit card number is required at the time of appointment confirmation. This policy also applies to gift cardholders. A 20% gratuity will be added for parties of 2 or more.
Gratuity
Our service prices do not include gratuity. Leaving 18 to 25 percent is customary. Cash tip envelopes are available at the reception desk for your therapist. Gratuity can be charged on a debit or credit card. Gift Card balances can be redeemed for gratuity.
What do I wear for my reflexology service?
Temporarily you are not allowed to change clothing in spa restrooms. You will need to come to your appointment wearing your loose-fitting, comfortable clothes. You do not get undressed during any reflexology service. You do have to remove your shoes and socks and roll your pants up to your knees. Wearing jewelry is not recommended, as this may get in the way of your service on your ears and hands. We do not allow clothing to be removed to the undergarment. Wearing a mask will not get in the way of your service and is recommended.
What should I bring with me to my appointment?
Temporarily you are only allowed to bring into the spa your car keys and form of payment. No additional clothing or bags are allowed.
What should I do upon my arrival at the spa?
Upon entry of the spa sanitize your hands with one of our wipes or hand sanitizer from the Zogics sanitization station in the lobby. A spa attendant will greet you to take your temperature with a no-touch forehead thermometer. The spa attendant will provide you with further instructions while waiting for your reflexology therapist.
Where will my service take place?
Your service will take place in a quiet, dim, open concept spa with soft relaxing music. You will be seated in a reclining chair specially designed for your comfort. We will only be allowing one client per 10ft x 10ft service area with staggered client appointments. This allows for appropriate social distancing for all clients.
What should I expect during a service?
You will be greeted by your reflexologist that will escort you to the spa, where you will be seated on one of our specialty reflexology sofa chairs. We ask that you turn off cell phones and keep talking to a minimum. You will be required to remove your shoes, socks, and roll your pants up to your knees. You sit back and relax while your feet soak in warm mineral water while receiving hands-on reflexology services. (We do offer party packages if you and your friends or family would like to chat during a service.)
Who is allowed in the spa?
All ages are welcome to receive services. Only clients who have appointments and are receiving services or accompanying handicap patrons are allowed in the spa. Minors ages 17 and under are not allowed to be left unattended in the lobby. Clients without an appointment are not allowed in the lobby or spa. To make an appointment please give us a call or book online.
How old do you have to be to receive a reflexology service?
All ages are welcome to receive services. Minors ages 17 and under must be accompanied by a parent or legal guardian and both must receive spa services. Minors without a parent or legal guardian will not be allowed to receive services. Only clients who are receiving services are permitted in the spa.
What should I do during a reflexology massage service?
Make yourself comfortable to relax completely. Close your eyes and take this time to allow the reflexologist to ease your tension and stress away. If your reflexologist wants you to adjust your position, they will either move you or will ask you to move as needed. Otherwise, change your position anytime to make yourself more comfortable. It is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.
Will the oils or lotions used to make me break-out?
We use organic hypoallergenic natural plant-based nut-free oils and lotions. However, if you have a sensitivity to certain types of oils or lotion, please bring it to the reflexologist’s attention.
How long will a reflexology massage service last?
Our most popular service lasts for approximately one hour. However, we do offer additional service times and upgrades to accommodate your busy schedule.
How will I feel after my service?
You will feel very calm, relaxed, and at ease. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, you often experience increased energy, heightened awareness, and higher productivity, which can last for days. Since toxins are released from your soft tissues during a reflexology massage, it is recommended you hydrate following a service.
What hours are you open?
We are open 7 days a week for your convenience, Monday – Saturday 10 am – 8 pm and Sunday 11 am – 7 pm. We are closed in observance of Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
Is Foot Palace a franchise?
No, Foot Palace is a locally owned and operated spa.
Royal Gift Certificate Policy
We temporarily encourage you to purchase a Royal Gift Certificate online. Certificates can be purchased at one of our spa locations, or conveniently online in any denomination and can be applied towards spa services, gratuity, or merchandise in all Foot Palace spa locations. Certificates partially redeemed are issued a new certificate with unredeemed balance. Gift certificate purchases are non-refundable and expire one year from purchase date with a 30-day expiration grace period. Expired certificates are honored at 50% of the value within 30 days of the expiration date. After 30 days of the expiration date, Royal Gift Certificates are non-redeemable and will not be honored as payment for services or merchandise. Lost or stolen certificates will not be reissued without proof of purchase and only for the value shown in Foot Palace records.
I did not receive my Royal Gift Certificate purchased online.
If a Royal Gift Certificate purchased online email with the certificate was not received, please check the entered email account Spam or Junk folder. If unable to locate this email, please give one of our spa locations a call to assist. When purchasing online Royal Gift Certificates, two emails are sent. One email is the order receipt, and one email is the Foot Palace Royal Gift Certificate that is attached as a PDF file to print at the recipient’s convenience. When purchasing the online certificate, if the purchaser uses one email address, both emails will be sent to the entered email address. If a purchaser chooses to send the gift certificate to the recipient’s email address, the Royal Gift Certificate will be emailed directly to the recipient’s email address entered. When choosing this option, the purchaser will only receive the order receipt email.